Executive Summary
This Privacy & Cookie Policy explains how Anarish (“we”, “our”, “us”) collects, uses, and protects information when you visit our website, submit an enquiry, or interact with us. We describe what personal and technical data we gather (e.g. your name, business email, company, and project details via our contact form; IP address, browser type and cookies via website analytics), why we need it, how long we keep it, and your rights over it. We also explain our use of cookies and tracking technologies. We follow Indian and international data-protection laws (India’s DPDP Act 2023, EU’s GDPR, etc.) but this page is written in plain English, not as legal advice. Please have a lawyer review these terms before publication.
1. Information We Collect
Personal & Business Data (volunteered): When you use our contact form or email us, we collect the information you provide: your name, company name, business email address, phone number (optional), and project details or message. We may also learn your job title or location if you include it.
Technical & Usage Data (automated): When you visit our site, our web server and analytics tools automatically collect technical information. This may include your device’s IP address, browser type and version, operating system, device model, pages visited on our site, time spent, and referring URL. We also use cookies and similar technologies (described below) to track site usage and improve performance.
Communications Data: We keep records of communications with you, such as emails, form submissions, and meeting notes. This helps us respond to your enquiries and provide better service.
Third-Party Data: If you contact us through social media or with an email address from a third-party provider, those providers (e.g. LinkedIn, Google Workspace) may share basic profile info (name, company). We do not systematically harvest social profiles, but we use LinkedIn and Meta (Facebook/Instagram) for marketing and analytics.
2. How We Use Your Information
We use the data we collect for the following purposes:
- Responding to enquiries: To reply to your messages and project questions. We use your contact details to email or call you back about your request.
- Providing services: To prepare proposals, quotes, or provide the industrial design, engineering, prototyping, or consulting services you request.
- Improving our website and services: We analyze technical data and usage patterns to make our website better and understand what information interests our visitors.
- Marketing communications: With your consent (e.g. when you sign up for newsletters or marketing), we may send you updates about our services, newsletters, or events. You can unsubscribe at any time.
- Legal compliance & security: We use data to comply with laws (e.g. keep records for tax) and to protect our systems and users (e.g. detect fraud or abuse).
3. Legal Basis for Processing
We rely on different legal bases under data protection laws:
- Consent: For marketing emails, newsletters, and non-essential cookies, we obtain your consent. (You can withdraw consent at any time.) The Indian DPDP Act 2023 requires explicit, verifiable consent and clear notices.
- Contractual necessity: When you engage us for a project, we process your data to perform the service and communicate project details.
- Legitimate interests: We use data for internal business operations (website analytics, improving services, legal compliance) where this does not override your rights.
- Legal obligation: We keep records as required by law (e.g. accounting, tax, safety regulations).
4. Data Sharing & Disclosure
We do not sell or rent your personal information. We may share your data only in the following ways:
- Service providers: We use trusted third-party services to help deliver our services. For example, our website is hosted on secure servers, we use Google Analytics (Google) to understand site traffic, and we may use an email provider (like Gmail or Mailgun) and CRM/marketing platforms. These providers only process your data on our behalf.
- Business partners: We may share data with partners when needed to provide services (e.g. manufacturing consultants, legal advisors) under confidentiality.
- Legal authorities: We may disclose personal data if required by law (court order, government investigation) or to protect rights, property, or safety of Anarish or others.
- Corporate transactions: If we merge with another company or sell assets, your data may be transferred as part of that transaction, with appropriate protections.
We do not share data with advertisers, and we do not use your data for purposes incompatible with those described here.
5. International Data Transfers
Our servers and third-party tools may be located globally. When we transfer your personal data to other countries, we ensure compliance with applicable laws. Under India’s DPDP Act 2023 and the GDPR, we implement appropriate safeguards for cross-border data transfers. (India uses a blacklist approach allowing transfers worldwide except to banned jurisdictions.) We will notify you if we transfer your data to a country without adequate protections and take steps such as standard contractual clauses.
6. Data Retention
We retain personal data only as long as necessary for the purposes above or as required by law. We periodically review and securely delete or anonymize data that is no longer needed.
7. Data Security
We take reasonable measures to protect your data. Our website uses HTTPS (SSL/TLS encryption) to secure data in transit. We employ firewall and intrusion-detection systems, and we restrict employee access to personal data on a need-to-know basis. Our offices and servers are secured against unauthorized access. If a data breach occurs, we will notify affected parties and authorities as required by law.
8. Your Privacy Rights
Depending on your jurisdiction, you may have rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can ask us to correct inaccurate or incomplete data.
- Deletion (Erasure): You can request deletion of your personal data when it is no longer needed for its original purpose.
- Objection/Restriction: You can object to certain data processing (e.g. direct marketing) or request that we restrict processing.
- Portability: You can request a machine-readable copy of data provided by you.
- Withdraw Consent: You can withdraw your consent for marketing or cookies at any time.
- Complaints: If you are in India, you can lodge a complaint with the Data Protection Board of India. EU residents can contact their local Data Protection Authority.
To exercise any of these rights, contact us at marketing@anarish.com. We will respond promptly (generally within 30 days) but we may need to verify your identity or legal basis before fulfilling certain requests.
9. Children’s Privacy
Our services and website are intended for adults (business contacts) only. We do not knowingly collect or market to children under 18. If we learn that a minor has provided us personal data, we will delete it.
10. Cookies and Tracking Technologies
Our site uses cookies, web beacons, and similar technologies to provide and improve our services. Cookies are small text files stored on your device that help websites remember user-specific information.
Essential Cookies: These are necessary for basic website functionality (e.g. session cookies, security cookies). They enable features like form submission and do not require consent. For example, our contact form may use a session cookie to keep you logged in during form submission.
Analytics Cookies: These help us understand website usage. We use this data only in aggregate to improve our site. Analytics cookies are non-essential and require user consent.
Functional Cookies: These remember choices you make (e.g. language or region settings) to improve your experience. They are usually first-party and last for a limited time.
Marketing/Advertising Cookies: We do not currently run ads on our site, but we use tracking pixels from platforms like LinkedIn and Meta to monitor marketing campaigns. These set third-party cookies (e.g. Facebook Pixel) that enable targeted advertising and require user consent.
Cookie Management
You can control or disable cookies in your browser settings. Most browsers allow you to refuse cookies or delete them. Note that blocking essential cookies may break parts of the site. For analytics cookies, you can opt out by adjusting your settings in Google Analytics or using a browser plugin (e.g. Google’s “Ad Settings” or “Advertising Settings” for Facebook and LinkedIn). We recommend implementing a Consent Management Platform (CMP) so users can granularly opt in or out of cookie categories.
11. Changes to This Policy
We may update this Privacy & Cookie Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy when you visit our site to stay informed about our practices.
12. Contact Information
If you have questions or requests about your personal data or this policy, please contact us:
Email: marketing@anarish.com